Privacy Policy

X Factor Labs (“we,” “us,” or “our”) operates xfactorlabs.io (the “Site”). This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase on our Site.

Information We Collect

  • Contact information you provide (name, email, phone number, shipping address, billing address).
  • Order and payment information (payment method used, order history). We do not store full payment credentials for manual payment methods such as Zelle, PayPal, or Venmo.
  • Automatically collected information, including IP address, browser type, device information, pages visited, and similar data collected through cookies and related technologies.
  • Communications you send us, including emails, contact form submissions, and support requests.

How We Use Your Information

  • To process and fulfill your orders.
  • To communicate with you regarding your orders, account, or inquiries.
  • To improve our website, services, and product offerings.
  • To send marketing communications where you have opted in. You may unsubscribe at any time.
  • To comply with applicable legal obligations.

How We Share Your Information

We do not sell your personal information.

We may share your information with:

  • Service providers who help us operate our website and fulfill orders (such as shipping carriers and email service providers).
  • Legal authorities when required by law or when necessary to protect our legal rights.
  • Analytics, advertising, and affiliate tracking providers (such as Everflow) that help us analyze website traffic and marketing performance.

Cookies

We use cookies and similar tracking technologies to operate our Site, remember your preferences, and understand how visitors use our website. You can manage or disable cookies through your browser settings.

Data Security

We take reasonable measures to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information. To submit a request, please contact us at xfactorlabs.in@gmail.com.

Children’s Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at xfactorlabs.in@gmail.com.

Terms of Service

By accessing or using xfactorlabs.io (the “Site”) and purchasing products from X Factor Labs, you agree to these Terms of Service. If you do not agree with these terms, please do not use this Site.

Eligibility

You must be at least 18 years old to use this Site and purchase our products. By placing an order, you represent and warrant that you meet this requirement.

Research Use Only

All products sold on this Site are intended strictly for laboratory and research use only. They are not dietary supplements, drugs, cosmetics, or intended for human or animal consumption, diagnostic use, or therapeutic use of any kind.

By purchasing our products, you represent and warrant that:

  • You are purchasing products solely for lawful research purposes.
  • You will not use, sell, or distribute these products for human or veterinary consumption.
  • You are qualified to safely handle laboratory chemicals or are purchasing on behalf of a qualified institution.
  • You are responsible for complying with all applicable local, state, and federal laws governing the purchase, possession, and use of these products.

Orders & Payment

Orders are confirmed upon receipt of payment through an accepted payment method (including Zelle, PayPal, Venmo, or other methods listed during checkout). We reserve the right to refuse or cancel any order at our discretion, including orders suspected of fraud, misuse, or violation of these Terms.

Shipping

We currently ship within the United States only. Estimated processing and shipping times are provided for convenience and are not guaranteed. Risk of loss transfers to the buyer once the shipment has been delivered to the shipping carrier.

Product Information

We strive to provide accurate product descriptions, purity claims, and testing documentation. However, we do not guarantee that all information is free from errors. Certificates of Analysis (COAs) are provided for informational purposes related to research use only.

Limitation of Liability

To the fullest extent permitted by applicable law, X Factor Labs shall not be liable for any indirect, incidental, special, or consequential damages arising from the purchase, use, or misuse of products sold on this Site. All products are sold “as is” for research purposes only, and the buyer assumes all responsibility and risk for their use.

Prohibited Uses

You agree not to use our products for any unlawful purpose, including but not limited to:

  • Human or veterinary consumption.
  • Resale as a consumable product.
  • Any use inconsistent with the products’ research-use-only designation.

Intellectual Property

All content available on this Site, including text, graphics, logos, images, and product descriptions, is the property of X Factor Labs and may not be copied, reproduced, or used without prior written permission.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State in which X Factor Labs is legally registered.

Changes to These Terms

We may modify these Terms of Service at any time. Your continued use of the Site following any changes constitutes your acceptance of the updated Terms.

Contact Us

If you have any questions regarding these Terms of Service, please contact us at xfactorlabs.in@gmail.com.