Frequently Asked Questions
How do I contact support?
Email us at xfactorlabs.in@gmail.com or use the contact form on our site. We aim to respond within one business day.
What payment methods do you accept?
We accept Zelle, PayPal, Venmo, and Credit Card. After placing your order, you’ll receive payment instructions to complete your purchase. Orders are processed once payment is confirmed.
How long does shipping take?
Orders are processed and shipped within 1 business day, with tracking provided on every order.
Do you ship internationally?
No, we currently ship within the U.S. only.
Where are your products made?
All X Factor Labs products are manufactured entirely in our U.S. facility — from raw material to finished product.
Do you offer discounts for bulk/wholesale orders?
Yes — visit our Wholesale Inquiry page to submit your interest, and our team will follow up directly with pricing and availability.Type your paragraph here
How is purity verified?
Every batch is tested to confirm purity and identity before it ships.
Do you provide a Certificate of Analysis (COA)?
Yes – a Certificate of Analysis is available on each product page.
How should I store research peptides?
Lyophilized (freeze-dried) peptides should be stored in a laboratory freezer at -20°C or colder, away from direct light, to preserve structural integrity. Once reconstituted, they should be refrigerated and used within the timeframe indicated on product documentation.
What should I use to reconstitute peptides?
Bacteriostatic water is the standard reconstitution solvent for research use, as it helps preserve compound stability.
Are these products intended for human or veterinary use?
No. All X Factor Labs products are sold strictly for laboratory and research use only. They are not dietary supplements, drugs, or intended for human or animal consumption, diagnostic use, or therapeutic use of any kind.